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Monitronics received the 2012, 2013 and 2014 Consumers’ Choice Award® for excellence in business and customer service among Dallas-Fort Worth headquartered alarm system companies.* Winners are determined through a comprehensive and objective survey of consumers conducted by Survey Sampling International®
Monitronics was honored to be recognized by the Security Industry Alarm Coalition (SIAC) and the False Alarm Reduction Association (FARA) as the company that best demonstrated proactive and innovative false alarm strategies in 2013 with the Annual Police Dispatch Quality (PDQ) Award. Monitronics has worked diligently to reduce the number of police dispatch requests, while providing an exceptional experience for customers and building positive and beneficial partnerships with local law enforcement and emergency personnel throughout the United States, Canada and Puerto Rico.
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Monitronics is a four-time F&S award winner (2008, 2010, 2011 & 2013). Each year, Frost & Sullivan presents this award to the company that has demonstrated great growth strategies and implementation. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
Combining the efforts of several key disciplines, Monitronics’ Customer Experience Department won a Bronze American Business Award for Support Department of the Year. The team takes a pivotal role in enabling the organization to consistently deliver exceptional service to over 1 million homes and businesses. Comprised of less than 15 people, the Customer Experience Department is one of the strongest and most functionally diverse in both the organization and the industry.
Delivering exceptional professional alarm monitoring service to over 1 million homes and businesses, Monitronics’ Five Diamond Certified Alarm Response Center won two 2014 Bronze Stevie® Awards in the Contact Center of the Year category and the Front-Line Customer Service Team of the Year category. The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. The Alarm Response Center was also recognized twice in 2013.
The Central Station Alarm Association (CSAA) has awarded Monitronics’ Alarm Response Center with prestigious Five Diamond Certification. Less than 3 percent of recognized North American monitoring centers are Five Diamond Certified.
The CSAA Five Diamond Program is a certification program signifying excellence through five key points:
1) Commitment to random inspections and quality criteria standards by a nationally recognized third-party laboratory such as: UL or FM
2) Commitment to the highest levels of customer service
3) Commitment to ongoing job-related education and testing by having 100% of its operators certified using the CSAA online training series
4) Commitment to raising the industry standards through CSAA membership and participation in its activities
5) Commitment to reducing false dispatches
Monitronics holds the highest possible rating from the Better Business Bureau (BBB), a trusted consumer resource that accredits, reviews and rates businesses based on their level of customer service and ethical marketplace behavior.
Monitronics has achieved IQ (Installation Quality) Certification from the IQ Certification Program, which recognizes security providers who adhere to the highest standards of installation, monitoring and customer education. The IQ Certification Board comprises security, law enforcement, fire, state regulatory and insurance representatives who annually evaluate whether a certified company continues to meet the IQ Certification guidelines.
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